Refund/Cancellation Policy

Last updated: December 2025

Out of Office Hats is committed to ensuring customer satisfaction while maintaining fair and transparent refund practices. This Refund Policy outlines the circumstances under which refunds, replacements, or order changes may be granted.

Refunds are available only if an item is received damaged or incorrect. To be eligible, customers must notify us within 7 days of delivery by contacting our support team with their order number and clear photographic evidence of the issue. Claims submitted after this period may not be accepted.

If your claim is approved, we will arrange a replacement or issue a refund at our discretion. Refunds will be processed to the original payment method once the issue has been reviewed and confirmed.

We do not offer refunds for change of mind, incorrect sizing, or general wear and tear. As our products are one-size-fits-all, customers are encouraged to review product descriptions carefully before purchasing.

Orders may be cancelled or amended only before dispatch. Once an order has been shipped, it can no longer be changed or cancelled.

Shipping fees are non-refundable except where required under Australian Consumer Law.

This policy does not limit or exclude any rights you may have under Australian Consumer Law, including guarantees relating to faulty or misdescribed products.